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Frequently Asked Questions
Menbur products are available exclusively through our physical retail stores. Products displayed on our website are for browsing and reference purposes only.
Please contact our customer service team for information about store locations, directions, and operating hours.
While we strive to keep our website updated, product availability may vary by store location and stock levels. We recommend contacting the store before your visit to confirm availability.
Item reservation availability may vary by store. Please contact our customer service team for assistance.
Products featured on our website can be purchased directly from our retail stores. Please visit your nearest Menbur store for assistance.
Availability of sizes may vary by store and collection. Our team will be happy to check availability for you.
Size availability depends on the style and collection. Please contact us or visit a store to check current availability.
Heel height information may be available on the product page. If you require additional details, please contact our customer service team.
Yes. Customers are welcome to visit our stores to view, try, and purchase products in person.
Alteration and customization services may be available for selected products or locations. Please contact your nearest store for details.
Please contact our team to learn about any personal shopping or styling services currently available.
Yes, all prices displayed on our website include applicable VAT unless otherwise stated.
Promotions, discounts, and special offers may vary by store and season. Please visit a Menbur store or contact us for current offers.
Most Menbur stores accept cash, major credit cards, debit cards, and other commonly accepted payment methods. Please check with your preferred store for specific details.
Returns and exchanges are subject to Menbur's in-store return and exchange policy. Items must meet the applicable return conditions and may require proof of purchase.
Sale, promotional, clearance, or discounted items may not be eligible for return, exchange, or refund. Please refer to our Return & Exchange Policy or contact the store for clarification.
Please contact our customer service team with your giveaway details, and we will guide you through the prize collection process.
To claim your prize, send a private message from the social media profile that won the giveaway. This helps us verify your identity. You have six months to claim your prize.
