Frequently Asked Questions

Of course! Please contact our team at info@menbur.ae or call us at +971 50 143 4323, and we will get back to you as soon as possible.

Unfortunately, the system does not allow address changes once an order is completed. Please contact us as soon as possible at info@menbur.ae or call us at +971 50 143 4323, and we will assist you.

In addition to our online store, you can find our products in our physical stores. For more information, please visit our store locator page or email us at info@menbur.ae or call us at +971 50 143 4323, and we will help you find the nearest store.

Currently, only a few models may be available in your size. For more information about a specific model, please contact us at info@menbur.ae or call us at +971 50 143 4323, and we will assist you further.

Currently, only a few models are available in size 35. For more information about a specific model, please contact us at info@menbur.ae or call us at +971 50 143 4323, and we will be happy to assist you.

You can find the heel height in the product details tab for each model. The heel categories are as follows: Low Heel: Up to 2 inches Medium Heel: 2 to 2.7 inches High Heel: Over 2.7 inches For more details, please refer to the size guide on the product page.

Yes, we do! Simply send a message to our WhatsApp number +971 50 143 4323, and you’ll be assisted by our Personal Shopper Service from Menbur UAE.

Yes, the prices listed on our website include Value Added Tax (VAT). These prices are valid only for online purchases and may differ from the prices at Menbur stores. Occasionally, we may offer discounts or promotions on www.menburclub.com that may not apply in Menbur stores, and vice versa.

You can make your payment using a credit card (we accept all major cards), debit card, bank transfer, or Tabby, which allows you to pay in 4 installments. Your payment will be confirmed once your purchase is completed. While we use encrypted software for security, please note that the security of information and payments transmitted over the Internet or via email cannot be fully guaranteed. Menbur is not liable for any damages resulting from the use of electronic media, including but not limited to delays, interception, or manipulation of communications by third parties or viruses.

After placing your order, you will receive an email with all the relevant details. You can also track the status of your order through order status page.

f you're not satisfied with your order, you have 14 working days from the date of purchase, Please contact our team at info@menbur.ae or call us at +971 50 143 4323, and we will get back to you as soon as possible.

To make a return, you can process a single request per order. Please ensure that the returned items meet the following requirements: The items must be unused. The items must be in the same condition as when they were delivered, with their original labels and packaging. The product must be complete, with no missing parts. Any defects in the received product should be reported immediately upon delivery. If the returned item doesn't meet these requirements, we will not issue a refund, and the item will be returned to you at your expense.

If any of the following happens during the refund process: The courier came to collect the package, but you missed them. You want to change your return request. You have changed your mind and would like to keep the order. Please contact us as soon as possible, and we will help resolve the issue.

Buying from our website is easy! Just follow these steps: Log in with your username and password (you must be registered on our site). Choose the items you want to buy and add them to "Cart." Click on "Finish my order" to complete your purchase. Enter your shipping and billing address. Select your preferred payment method. Once the payment is processed and authorized, you will receive a purchase confirmation. After we receive your order, you will see an automatic order confirmation on the website, along with your order number and purchase details.

Your refund will be processed once our warehouse has received and inspected the returned product. Refunds will be issued using the same payment method you originally used. Menbur will not process the refund until the return has been verified by our warehouse. Once the product’s condition is confirmed, we will process your refund within 20 days of receiving the return. Please note that the refund processing time may vary depending on your payment method and bank.

If you receive a wrong or defective product, please follow the normal return process by completing the return request form in your account. For defective items, notify us immediately via email at info@menbur.ae or call us at +971 50 143 4323 when you receive your order.

To claim your prize, send a private message from the social media profile that won the giveaway. This helps us verify your identity. You have six months to claim your prize.